PATISSERIE PATCHI E-COMMERCE TERMS OF SALE
Welcome to patchi.co.uk (the "Website"). There are a few rules that our visitors must follow when using our Website, so we ask all our visitors to read our Terms and Conditions carefully.
This Website is brought to you by Patisserie Patchi Limited registered company no. 02729483 (" Patisserie Patchi", or "we" or "us") and all rights, including copyright, in the content of the Website, is owned or controlled by Patisserie Patchi Limited.
Patisserie Patchi Limited and its affiliates provide access to the Website and sell its products to you subject to the Terms and Conditions set out on this page. If you have any comments or queries relating to this Website, please contact us.
Terms and Conditions of Sale
Please carefully read these Terms and Conditions before using the Website. By using the Website, you agree to be bound by these Terms and Conditions.
1. Your Account
If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered.
The Website only sells products to individuals who can purchase with a credit card/debit card. If you are under sixteen (16), you may use the Website only with the express permission and supervision of a parent or guardian.
Patchi reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.
3. Access to the Website
We will do our utmost to ensure uninterrupted availability of the Website and that transmission will be without errors. However, due to the nature of the Internet, this cannot be guaranteed. Your access to the Website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. License for Website access
Patisserie Patchi grants you a limited license to access and make personal use of this Website. The license does not allow you to download (other than page caching) or modify it, or any portion of it, except with written consent from Patisserie Patchi. This license does not include:
* any resale or commercial use of this Website or its contents;
* any collection and use of any product listings, descriptions, or prices;
* any derivative use of this Website or its contents;
* any downloading or copying of account information for the benefit of another merchant; or
* any use of data mining, robots, or similar data gathering and extraction tools.
This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without Patisserie Patchi's express written consent.
You may not frame or use similar techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Patisserie Patchi and its affiliates. You may not use any meta tags or any other 'hidden text' utilisingPatisserie Patchi or its affiliates' names or trademarks. Any unauthorized use terminates the permission or license granted by Patisserie Patchi.
You may not use any logo or trademark which is featured on the Website or other proprietary graphic or trademark as part of the link without our express written consent.
5. Your conduct
You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
You must not use the Website:
* for fraudulent purposes, or in connection with a criminal offense or other unlawful activity;
* to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam’; or
* to cause annoyance, inconvenience or needless anxiety.
6. Our contract
When you place an order to purchase a product from the Website, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we ship that product to you and is confirmed by an email we send to you confirming that we have shipped (the 'Shipping Confirmation E-mail'). All orders will be shipped by parcel delivery service. Such acceptance will be complete at the time we send the Shipping Confirmation Email to you. Any products on the same order which we have not confirmed in a Shipping Confirmation Email to have been dispatched do not form part of that contract. You are seeking to enter into a contract with Patisserie Patchi when you place an order. Patisserie Patchi will retain the title in the products until full payment has been made by you and has been received by Patisserie Patchi.
Patisserie Patchi reserves the right to hold any orders prior to shipping for security review. Patisserie Patchi only delivers its products to the locations listed on the Website subject at all times to the relevant EU regulations concerning free trade within the European Union. In the event that an order is placed for delivery to a location where we do not deliver to the order will be canceled and a refund processed.
We will endeavor to deliver all the products you have ordered within the time period specified on your Shipping Confirmation Email. All products purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss for such products passes to you upon our delivery to the carrier. If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your Shipping Confirmation Email.
Please refer to our Delivery Information section for details on our delivery times. If your order has not been received within our specified timescales, in the first instance please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your products, please contact us and we will do our best to assist.
8. Feedback and Complaints Policy
We welcome any comments about our service so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain about our service, please e-mail our Customer Services Team stating clearly that you are making a complaint. Alternatively, call us on the number stated on the Website and say that you wish to make a complaint. Our aim is to respond to your complaint within seven (7) working days, either resolving the complaint or with a timescale for resolution.
9. Pricing and availability
All prices are quoted in Pounds Sterling and are inclusive of VAT unless otherwise specified. All item prices are exclusive of delivery charges. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. Please note that shipping dates are estimates only. Unless otherwise stated, despatch dates are not guaranteed and should not be relied upon. As we process your order, we will inform you by email if any products you order are subsequently found to be unavailable.
If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping the products or cancel your order and notify you of such cancellation.
When ordering products from the Website for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from the Website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our International customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
11. Disclaimer and limitation of liability
This Website is provided by Patisserie Patchi on an "as is" and "as available" basis. Patisserie Patchi makes no representations or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. It is expressly agreed by you that your use of this Website is at your sole risk.
Patisserie Patchi disclaims all warranties, express or implied, including, but not limited to, implied warranties of saleability and fitness for purpose to the fullest extent permissible by applicable law. Patisserie Patchi does not warrant that this Website, its servers, or e-mail by us are free of viruses or other harmful components. Patisserie Patchi will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Laws of certain countries or states do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
12. Electronic communications
When you visit the Website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Any dispute relating in any way to your visit to the Website or to products you purchase through the Website may be submitted to the courts of England and Wales, except that, to the extent you have in any manner violated or threatened to violate Patisserie Patchi's intellectual property rights, Patisserie Patchi may seek injunctive or other appropriate relief in any court in any country in the world, and you consent to exclusive jurisdiction of such courts.
15. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our Website, policies, and these Terms and Conditions at any time. Your usage of the Website and your orders will be subject to the policies and Terms and Conditions in force at the time that you use the Website or that you order products from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.
16. Events beyond our reasonable control
Patisserie Patchi will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
18. Governing law and jurisdiction
Your use of the Website, any purchase by you on the Website of any products and these conditions will be governed by and construed in accordance with the laws of England and Wales and will be deemed to have occurred in England. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
Your statutory rights are not affected by these Terms and Conditions.
19. Our details
Patchi.co.uk is owned by Patisserie Patchi Limited, 28 Abbey Road, Park Royal, London, NW10 7SB.